Ava FAQs • Really, a Higher Credit Score is That Simple

Question 1

Why does Ava exist?

Accepted Answer

Ava is here to help you build credit history and save money on debt. The best way to tackle debt is to find the lowest cost of debt possible so you pay as little as necessary. We create a personalized step by step plan — first by helping you build (or rebuild) your credit history.

Question 2

How does the Save & Build Credit Account work?

Accepted Answer

The Save & Build Credit Account helps you build credit through a structured savings and credit building program.

Question 3

How do you handle data and security?

Accepted Answer

Ava takes data security seriously and implements industry-standard security measures to protect your information.

Question 4

Which Credit Bureaus do you report to?

Accepted Answer

Ava reports to all three major credit bureaus to help build your credit history.

Question 5

How does Ava build credit and save money?

Accepted Answer

Ava's credit building features add to your credit history and can save you money on your loans and credit cards. With the Ava Credit Builder Card and the Save & Build Credit Account, we provide you with an efficient path to build your credit history while positively impacting your score in order to qualify for the lowest cost of debt you're entitled to. All you need to do is activate your Ava Credit Builder Card and/or Save & Build Credit Account, connect a valid and active bank account, and we automatically take care of monthly payments and report your good history to all three credit bureaus. Let our technology do the work so you don't have to.

Question 6

How does the Ava Credit Builder Card work?

Accepted Answer

The Ava Credit Builder Card helps you build credit by reporting both your utilization and on time payments within 24 hours to the credit bureaus which helps your credit score. It's that simple.

Question 7

What is rent & utility reporting?

Accepted Answer

Rent & utility reporting lets you build credit by adding your recurring monthly bills (like rent, utilities, and phone service) to your credit report. Each bill is reported as a separate tradeline to TransUnion. Consistent on-time payments can help strengthen your credit profile, especially if you have limited credit history.

Question 8

Does this cost extra?

Accepted Answer

No — Rent and utility reporting is fully included with your Ava membership, covering up to 24 months of eligible historical payments at no extra cost.

Question 9

Is my bank information safe with Ava?

Accepted Answer

Yes. Ava can only view your transaction history to identify eligible payments like rent, utilities, and phone bills. Your bank login credentials are never shared with Ava—they are encrypted and secured by our trusted bank connection partner.

Question 10

Which bills can I report?

Accepted Answer

You can report up to 5 qualified tradelines in total: For your primary residence (where you live most of the time) - Rent: Up to 3 utilities, including electric, gas, and water - Phone Bill: 1 monthly mobile phone plan.

Question 11

What if I have a mortgage?

Accepted Answer

If you have a mortgage, rent reporting isn't available, but you can still report your utilities and phone bill.

Question 12

Which credit bureaus see my payments?

Accepted Answer

Right now, Ava reports your rent, utility, and phone payments to TransUnion. Reporting to Experian and Equifax is coming soon.

Question 13

Do you report late payments?

Accepted Answer

Ava only reports on-time payments. Late payments are never reported for the Ava Credit Builder Card and Save & Build Credit Account.

Question 14

What if I move?

Accepted Answer

If you're moving, we recommend leaving your bill info as is in the app; it will naturally stop reporting after 90 days of inactivity. Once you start making payments at your new address, we'll begin reporting again after three months of new payment history. If you manually delete the tradeline in the Ava app, we won't be able to restart reporting in the future. So the best thing to do is nothing; we'll handle it for you.

Really, a higher credit score is that simple.

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Ava Finance, Inc Disclaimers

Save & Build Credit Account

Why does Ava exist?

How does the Save & Build Credit Account work?

How do you handle data and security?

Which credit bureaus do you report to?

How does Ava build credit and save money?

Ava Credit Builder Card

How does the Ava Credit Builder Card work?

Why does Ava exist?

How do you handle data and security?

Which credit bureaus do you report to?

Rent & Utility Reporting

What is rent & utility reporting?

Does this cost extra?

Is my bank information safe with Ava?

Which bills can I report?

What if I have a mortgage?

Which credit bureaus do you report to?

Which credit bureaus see my payments?

Do you report late payments?

What if I move?

Need help?